Landesk Service Desk Training

In 2012 landesk purchased both managed planet and wavelink a provider of supply chain mobility software solutions.

Landesk service desk training. Ivanti service request management 1 5 hr this is our enterprise service request system. Accessing service desk self service 1. Ivanti formerly landesk ivanti classes are held in a training room and via zoom. Landesk service desk enables organizations to take advantage of full and rich it service management capabilities including itil verified process driven incident problem request change and configuration management to manage the service and support environment on premise or in the cloud.

Private equity firm thoma bravo acquired landesk software in 2011. Landesk service desk course duration. Landesk service desk is a consolidated service desk solution for all types of incident service requests and requests for change that an organization encounters from how to questions and user issues to requests for new software or software upgrades. Ivanti online learning classes.

This course will cover the process and life cycle of an it service request from opening to closing. 3 days ways to learn traditional instructor led classroom on site training description this course is essential for those who will be responsible for designing and implementing business processes within the landesk service desk suite and for those responsible for process maintenance and change the process designer course introduces delegates to. Ivanti enhances employee experience with biometric authentication self service automation bots and automated asset discovery in new service and asset management releases new biometric authentication integrated self service chat new asset discovery and automation bots deliver better employee experiences and outcomes resolving up to 80 of issues before users report them. From ochweb select service center is tickets and services open a ticket or start a chat if you are on the ochsner network then you will be automatically logged in as the current windows login user.

With a very powerful core users can be sure that every business process is not circumvented. Landesk was established in 1985 as lansystems acquired by intel in 1991 as its landesk division and spun off as an independent company in 2002. Landesk service desk is a process driven platform that allows users to effectively manages as well as automate the life cycle of every business operations including initiation updating and closing. And or its affiliated companies landesk.